She always made a point to greet one special customer and spend just a few extra minutes making sure he was taken care of.
She is Portia Jordan, the store manager at the Lowe’s in Delavan, Wisconsin. That special customer was Harold Bartels, a WWII veteran who visited the store almost every week.
Delavan is a small Wisconsin farming town an hour west of Milwaukee with just under 9,000 residents. The place where “The Greatest Show on Earth®” was founded in 1871. It’s a quaint, small town where you know your customers by name and no one is a stranger.
As Portia recalls, “it started out as a simple interaction”. That turned into a special friendship that spanned several years and each considered the other part of their family. Mrs. Bartels recalled how Harold looked forward to his visits with Portia and how she would attend to him even when he was unable to come in the store.
“She would go out in the parking lot, give him a hug, a bottle of water and visit while I was in the store,” Mrs. Bartels remembered.
In December of last year, the Bartels made one of their weekly trips to visit the Lowe’s in Delavan and …