At Lowe’s, we understand the important role our stores play in providing essential products and services to our customers, government officials and first responders and have taken steps to ensure we can continue to support customers and our more than 300,000 associates. We have committed more than $170 million to support our associates and communities during this unprecedented time.
EVP of Stores Shares Plans – 4/2/20
Letter from President and CEO, Marvin Ellison – 3/20/20
Lowe’s Community Commitment – 3/20/20
Letter from President and CEO, Marvin Ellison – 3/11/20
*Lowe’s stores will be closed on Easter Sunday, April 12*
The health and well-being of our associates and customers is our priority and our customers are currently depending on us for urgent, critical needs like refrigerators and freezers, among other items such as generators, cleaning products, safety equipment and harsh weather items. We have implemented additional efforts to protect the safety and well-being of our associates and customers.
- Temporarily closing all stores at 7 p.m. daily to provide additional time for essential product replenishment and to thoroughly clean and sanitize our stores.
- Enhanced social distancing protocols by adding dedicated social distancing ambassadors responsible for monitoring customer flow in garden centers and front-end areas and to enforce customer limits to allow proper social distancing.
- Made substantial updates to our store floor layouts to further support the CDC’s guidelines for social distancing, such as opening up aisle space by removing displays to make it easier for both associates and customers to get the items they need quickly and safely.
- Developed an app to implement a new customer limit protocol, available now on associates’ handheld devices. Each store manager can now monitor foot traffic and limit entrance based on CDC and local guidelines.
- Installed customized Plexiglass shields at all points of sale to protect our cashiers and customer service associates working at the return desk.
- Added overhead announcements, store signage, and customer and associate guidelines that emphasize the importance of social distancing.
- Implemented a more robust curbside pickup process, so customers can be served without having to come inside the store.
These new efforts build upon our previous actions to support the health and well-being of associates and customers. We continue to work closely with the CDC and health authorities to ensure we are taking the appropriate preventative measures.
SUPPORTING OUR ASSOCIATES
We want to thank our more than 300,000 associates who continue to provide support to our customers during this unprecedented time. The health and well-being of our associates continues to be our priority and we have taken the following actions to support our associates and their families:
- Temporarily increasing wages by $2 an hour for every full-time, part-time and seasonal hourly store, contact center and supply chain associates for hours they work throughout the month of April in the U.S. and Canada.
- Making masks and gloves available to all associates in the workplace who want them. All N95 medical masks were placed on a stop sale and are being donated to hospitals to protect frontline healthcare workers, along with other personal protective equipment for first responders in our communities.
- All hourly associates received a special payment to recognize their tireless efforts and to help with those who may be experiencing unplanned expenses and hardships during this time. The payment amount was $300 for full-time associates and $150 for part-time and seasonal associates.
- Offered 14-days of emergency paid leave for all associates who need it, whether that’s because they are feeling sick, caring for a loved one, or because they have been faced with new hardships such as closed schools and daycares.
- Extended emergency paid leave up to a total of four weeks for those at a higher risk for severe illness from COVID-19.
- Extended telemedicine benefits through Teladoc to all associates and their families whether they are seasonal, temporary, part-time or full-time, regardless if they are enrolled in Lowe’s medical plan.
- Created pantries in stores so that associates can have access to food while at the store and to take home.
As part of Lowe’s $170 million commitment, Lowe’s is dedicating $25 million to support the emerging needs of our associates, customers and communities, which includes a $10 million donation in essential protective products to do our part in helping keep medical professionals on the frontlines healthy and safe. The funds will also support Lowe’s Employee Relief Fund and offer small business relief for our Pros. Read more about our commitment here.
Lowe’s stopped selling N95 respirators and has donated all of its medical-grade respirators to the country’s two largest healthcare distribution organizations. These companies cover 85 percent of the nation’s acute facilities/healthcare facilities. As additional inventory becomes available, we will continue to use this process.
We are actively hiring for 30,000 positions in-stores across the U.S. to support our communities. We have full-time, part-time, seasonal and overnight roles available for displaced workers who are seeking short-term opportunities. Those interested in applying can visit jobs.lowes.com or text “JOBS” to LOWES (56937) to learn more about available opportunities and apply.