We often think of innovation as something that makes our lives easier. Don’t have time to watch your favorite show tonight? Innovation is the DVR that lets you watch it whenever you want. Can’t find the house where the party is? Innovation is the navigation system in your car that makes pulling over for directions a thing of the past. When you need information, or a solution to a problem, there’s probably an app for that. Innovation makes our lives easier, and in a rapidly changing world, the need for innovation has never been greater.
Innovation is changing the way Lowe’s does business, as well, but it’s not about making things easier for the company. It’s about making things easier for the customer. From locating product to pulling together a project, customer innovation at Lowe’s means responding to customers’ needs and anticipating their wants. And this journey to provide the customer with the benefits of technology and innovation has taken Lowe’s to some pretty futuristic and far-off places.
Innovation makes our lives easier, and in a rapidly changing world, the need for innovation has never been greater.